1. INTRODUCTION

This Privacy Policy for AEZAKMI FZ LLC (doing business as ClawLand) ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you visit our website at https://claw.land, download and use our mobile application (ClawLand), or engage with us in other related ways.

By using the Services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Data Controller: AEZAKMI FZ LLC, T1-7F-28, RAKEZ Amenity Center, Al Hamra Industrial Zone-FZ RAK, United Arab Emirates. For data protection inquiries, contact us at info@claw.land.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you register for an account, make purchases, or communicate with us:

Account Information: Name, email address, username, password, and date of birth (for age verification).
Payment Data: For mobile purchases, payment data is handled by Apple App Store or Google Play Store. For website purchases, payment data is handled and stored by Stripe. We do not store your full payment card details on our servers.
Communications: Any messages, feedback, support requests, or other communications you send to us.
User Content: Usernames, profile information, and any other content you choose to submit through the Services.

2.2 Information Collected Automatically

When you use the Services, we automatically collect certain information:

Device Information: Device type, model, operating system version, unique device identifiers (e.g., IDFA, GAID), screen resolution, and language settings.
Usage Data: App features accessed, gameplay activity (machines played, plays attempted, prizes won), session duration, time and date of access, in-app purchase history, and virtual currency balance.
Network Information: IP address, internet service provider, connection type (Wi-Fi or cellular), and approximate geographic location (derived from IP address).
Log Data: Error reports, crash logs, diagnostic data, and performance metrics.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including Apple and Google (transaction information related to in-app purchases), Stripe (transaction information related to website purchases), social media platforms (if you choose to log in via a social media account), and analytics providers.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Operating the App, processing gameplay, managing virtual currency and prizes: Uses account info, device info, usage data. Legal basis: Performance of contract.
Processing in-app and website purchases: Uses account info, transaction data. Legal basis: Performance of contract.
Customer support and responding to inquiries: Uses account info, communications, usage data. Legal basis: Legitimate interest / Performance of contract.
Preventing fraud, abuse, and enforcing Terms: Uses device info, IP address, usage patterns. Legal basis: Legitimate interest.
Improving the App, features, and user experience: Uses usage data, device info, feedback. Legal basis: Legitimate interest.
Sending service-related notifications: Uses account info, email, push tokens. Legal basis: Performance of contract.
Marketing communications (with consent): Uses account info, email, preferences. Legal basis: Consent.
Complying with legal obligations: Uses data as required by applicable law. Legal basis: Legal obligation.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Cloud hosting providers, analytics services, customer support platforms, email and push notification services, operating under contractual obligations to protect your data.
Payment Processors: Stripe (for website purchases), Apple and Google (for mobile purchases) process transactions according to their own privacy policies.
Legal Requirements: If required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or similar event, your information may be transferred as part of the transaction.
Offer Wall Providers: Our application may display a third-party hosted offer wall. A unique identifier may be shared with the offer wall provider to prevent fraud and credit your account.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specific retention periods:

Account Information: Retained for the duration of your account and for 5 years after account deletion.
Transaction Records: Retained for 5 years as required by applicable tax and financial regulations.
Usage and Analytics Data: Retained in aggregated or anonymized form for analytical purposes.
Support Communications: Retained for 5 years after resolution of the inquiry.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, securely store and isolate it until deletion is possible.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (TLS/SSL) and at rest, access controls, regular security assessments, secure server infrastructure, and employee training. While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. INTERNATIONAL DATA TRANSFERS

Our servers are located in the Netherlands. Our company, AEZAKMI FZ LLC, is incorporated in the United Arab Emirates. Your information may be transferred to, stored, and processed in the Netherlands and the UAE, which may have data protection laws that differ from those of your jurisdiction. For transfers from the EEA, UK, or Switzerland to countries not deemed to provide an adequate level of data protection, we rely on appropriate safeguards including Standard Contractual Clauses approved by the European Commission.

8. YOUR RIGHTS AND CHOICES

8.1 All Users

You have the right to: request access to your personal information; request correction of inaccurate information; request deletion of your personal information (subject to legal obligations); delete your account through the App settings or by contacting us; opt out of marketing communications; and disable push notifications through your device settings.

8.2 EEA, UK, and Swiss Residents (GDPR)

You additionally have the right to: restrict processing; data portability; object to processing based on legitimate interests; withdraw consent at any time; and lodge a complaint with your local data protection supervisory authority.

8.3 California Residents (CCPA/CPRA)

You have the right to: know what personal information is collected; request deletion; request correction; non-discrimination for exercising your rights. We do not sell your personal information and do not share it for cross-context behavioral advertising purposes.

8.4 Australia, New Zealand, and South Africa

You have the right to request access to or correction of your personal information. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the relevant regulator in your jurisdiction.

To exercise any of these rights, please contact us at info@claw.land. We will respond within the timeframes required by applicable law.

9. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies. Our App may use device identifiers and analytics SDKs (such as Google Analytics for Firebase) to understand how users interact with the Services. You can control tracking preferences through your device settings. Please refer to our Cookie Policy for more information.

10. SOCIAL LOGINS

Our Services offer you the ability to register and log in using your third-party social media account details. Where you choose to do this, we will receive certain profile information about you from your social media provider. We will use the information we receive only for the purposes described in this Privacy Policy.

11. CHILDREN’S PRIVACY

The Services are intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at info@claw.land. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

For users between 13 and 16 years of age in the EEA, we require verifiable parental consent before processing personal data where consent is the legal basis, in accordance with Article 8 of the GDPR.

12. DO-NOT-TRACK

Most web browsers include a Do-Not-Track ("DNT") feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. If a standard is adopted in the future, we will inform you in a revised version of this Privacy Policy.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. If we make material changes, we may notify you by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Policy regularly.

14. CONTACT US

If you have questions or comments about this Privacy Policy, please contact us:

AEZAKMI FZ LLC

T1-7F-28, RAKEZ Amenity Center, Al Hamra Industrial Zone-FZ RAK, United Arab Emirates

Email: info@claw.land

Website: https://claw.land

— End of Privacy Policy —